Managers who micromanage, colleagues who self-promote, and customers who push boundaries.
 
Difficult people aren’t just annoying—they’re career roadblocks. But what if you could turn them into stepping stones to success?
 
In this practical and powerful guide, Christopher Webber reveals the lessons he has learned through a varied and illustrious career: success at work isn’t about what you say—it’s about how you say it.
 
With the right language, tone, and mindset, you can transform even the most tense interactions into opportunities for growth.
 
Drawing on decades of experience—from professional sports to global consultancy—Chris shares real-life stories, actionable tools, and expert strategies to help you stay calm, communicate with empathy, build trust and lead with confidence.
 
Whether you’re leading a team, navigating office politics, or negotiating a high-value deal
with a critical customer, this is your playbook for unpicking the behaviour of the most challenging people around you and turning tension into triumph.
 
Paperback
333 Pages